Refund policy
Return and refund policy
Returns and refunds
You may request a return within 15 days after your order is delivered.
To qualify for a change-of-mind return, your item must be unused, in its original condition and packaging, and include all accessories and parts. An order number or other proof of purchase is required.
How to request a return
Email support@yoolgoods.com with your order number and the item you would like to return.
Please wait for approval and return instructions before sending anything back. We will provide the correct return address.
Return shipping
Customers are responsible for return postage for change-of-mind returns. Original shipping charges are non-refundable for these returns. We do not charge a restocking fee.
If YOOL provides a prepaid label for a change-of-mind return, we will disclose its cost before you accept it and deduct that cost from your refund. If you purchase your own postage, we will not deduct an additional return shipping charge.
Damaged, defective or incorrect items
Please contact support@yoolgoods.com promptly if your item arrives damaged, is defective or is not what you ordered. Include your order number, a description of the issue and photos if available.
YOOL will cover any required return postage for confirmed damaged, defective or incorrect items and arrange an appropriate replacement or refund. The unused-item requirement does not apply to items opened or used to discover a defect.
Refunds
We will inspect your return and email you the outcome. Approved refunds will be issued to the original payment method within 10 business days after we receive the returned item.
Your bank or payment provider may take additional time to post the refund. If more than 15 business days have passed since we confirmed your refund, contact support@yoolgoods.com.
Exchanges
For a different design, please request a return and place a separate order for the item you want. Replacement of damaged, defective or incorrect items will be handled directly by our support team, subject to availability.
Sale and final-sale items
Ordinary discounted items are eligible for returns under this policy. Items clearly marked Final Sale before purchase and gift cards are not eligible for change-of-mind returns.
Final-sale exclusions do not affect remedies for damaged, defective or incorrect items, or rights provided by applicable law.
Gifts
Refunds are issued to the original payment method. Gift recipients may contact us with proof of purchase for help arranging a return.
Your rights
This policy does not limit any rights you have under applicable consumer protection laws.